User Guide
Payment
Credit Card
Credit Card Brands
- VISA
- MASTER CARD
- JCB
- American Express
- Diners Club
Domestic Shipping Information
We offer the fastest and most economical shipping in the industry.
All in-stock orders will be processed and shipped within 24 business hours.
Free tracking and delivery confirmation.
Priority and Express shipping options available for faster delivery.
We offer some of the best shipping rates in the industry:
| Priority Mail | $14.00+ | Estimated arrival in 3-4 business days* |
*These are estimated delivery times and we offer no guarantee that your products will arrive in this timeframe. Delivery may vary based on destination address and season. Once your order has been shipped, you will receive an email confirmation with an order tracking number.
International Shipping Information
All products are shipped via international courier all over the world.
Please note it is the customer responsibility to get informed about customs charges and regulations related to import for the country of destination.
| Sagawa | $13+ Vary based on destination address. | Estimated arrival 3-6 business days* |
| Priority Mail International | $19.95+ | Estimated arrival 6-10 business days |
| Express Mail International | $29.25+ | Estimated arrival 3-5 business days |
*These are estimated delivery times and we offer no guarantee that your products will arrive in this timeframe. Taking into account your local customs policies and postal delivery schedule, please allow up to 30 business days for your order to arrive. We abides by the laws of the countries where we physically operate and we ship orders to almost every country. Please be advised that it is your responsibility to familiarize yourself with your local customs policies and postal delivery schedule. We have successfully shipped our products all over the world. Unfortunately, no matter how experienced and successful the shipper, delays and possible seizures of product can occur due to Customs policies. We are not responsible for any shipping delays or product seizures in these circumstances.
Terms and conditions for return
When you receive your product, please immediately check to see if you have received anything different from what you ordered.
Please note that the actual color of the product may appear slightly different depending on your monitor setting.
Please note that we take every possible measure to ensure the quality of our products, but in the unlikely event that the product is damaged, stained, or different from what you ordered, please contact us within 3 days of delivery. We will immediately return or exchange the item. (In this case, our store will bear the shipping costs.)
*We cannot accept returns or exchanges of nicotine-containing e-liquids due to customer’s convenience. (other than product damage or stains).
*We check for liquid leakage when shipping products, but liquid leakage may occur due to changes in atmospheric pressure or the load from other packages during transportation. Please note that this is an international mail order.
Cases we cannot accept returns or exchanges of products
- Products that have been more than 7days since delivery.
- Products that have been used.
- Products that have been soiled or damaged by the customer.
- If the product box, instruction manual, etc. are soiled, damaged, lost, or discarded.
- Products that have been customized.
- Products that have been on sale.
- In addition, there is a statement on each product page stating that returns cannot be accepted.
Please note that we will not be able to discuss refunds or returns if more than 7 days have passed since delivery.
If there is an accident such as damage during shipping, please contact our store.
We will send you a new product as soon as possible at our expense, including shipping and handling charges. Please note that in such cases, the person in charge of the transportation company may contact you directly.
(However, we may not be able to exchange items that are out of stock.)
Return shipping fees
Prepayment
- Returns due to customer's order error
- Return due to customer's convenience
- Returns other than due to defects
Cash on delivery
- Return if you receive a different product
- Return in case of initial failure
Return procedure
（１）Please contact customer support with the item you would like to return.
Customer Support：support@healthy-vape.shop
（２）Please ship the item to the address below:
Address：970 W 190th St. Torrance, CA 90502 U.S.A.
（３）We will process your refund within one business day after receiving the returned item.
In the case of credit card payments, it takes about a week for the payment cancellation data to reach the card company from the payment agency, and then it will be reflected in the customer's statement, so it will take two weeks to a month before the refund is refunded to the customer after the payment cancellation procedure.
Use by minors
The use of this site by minors is prohibited.
