User Guide
Payment
Credit Card
Credit Card Brands
- VISA
- MASTER CARD
- JCB
- American Express
- Diners Club
Shipping
Shipping Destinations
Healthy Support USA Inc. ships exclusively to customers with a delivery address in Japan. We do not provide domestic shipping within the United States, and we do not ship to any destination outside of Japan. All orders are exported from the United States for delivery to the customer's address in Japan.
It is the customer's responsibility to be informed of the customs charges, taxes, and import regulations applicable in Japan.
| Shipping Method (to Japan) |
Rate | Estimated Arrival* |
| Priority Mail International | $19.95+ | 6–10 business days |
| Express Mail International | $29.25+ | Estimated arrival 3-5 business days |
Final delivery within Japan is handled by Sagawa Express.
*These are estimated delivery times only and are not guaranteed. Taking into account customs processing and postal schedules in Japan, please allow up to 30 business days for your order to arrive. Once your order has shipped, you will receive an email confirmation with a tracking number. Delays or seizures of product can occasionally occur due to customs policies, and we are not responsible for shipping delays or product seizures in such circumstances.
Returns (Nicotine-containing e-liquids and disposable vapes are not eligible)
When you receive your order, please immediately check that you have received the correct items.
We do our best to ensure that product photos accurately represent the actual products, but please note that colors may vary slightly depending on your monitor.
We take every possible measure to ensure the quality of our products. However, in the unlikely event that a product is damaged, stained, or different from what you ordered, please contact us within 3 days of delivery.
We will promptly return or exchange the item. (In this case, we will bear the shipping costs.)
*For nicotine-containing e-liquids and disposable vapes, we cannot accept returns or exchanges for customer's convenience (i.e., for any reason other than product damage or stains).
*We check every product for liquid leakage before shipping. However, leakage may still occur due to changes in air pressure or the weight of other packages during transportation. As this is an international shipment, we appreciate your understanding.
■Cases in which we cannot accept returns or exchanges
- Products delivered more than 7 days ago
- Products that have been used
- Products soiled or damaged by the customer
- Products whose box, instruction manual, etc. have been soiled, damaged, lost, or discarded
- Products that have been modified by the customer
- Sale items
- Any other products whose product page states that returns cannot be accepted
Please note that nicotine-containing e-liquids will be disposed of once the storage period has expired, as their sale, forwarding, and transfer are prohibited within Japan.
Please note that we cannot discuss refunds or returns for items delivered more than 7 days ago.
If your item is damaged during shipping or involved in any other delivery accident, please contact us.
We will promptly send you a replacement, with all shipping and handling fees covered by us. In such cases, a representative of the shipping company may contact you directly.
(However, exchanges may not be possible for items that are out of stock.)
■Return shipping fees
Paid by the customer (prepaid)
- Returns due to a customer's ordering error
- Returns because the product differs from your expectations
- Any other returns not caused by our error
Paid by us (collect / cash on delivery)
- Returns because a wrong item was delivered
- Returns due to an initial defect
■Return procedure
(1) Please contact our customer support about the item you wish to return.
Customer Support: support@healthy-sp-usa.com
(2) We will process your refund within one business day after the returned item arrives.
For credit card payments, it takes about one week for the cancellation data to reach your card company from the payment processor, after which it will be reflected on your statement. Therefore, please allow two weeks to one month after the cancellation procedure for the refund to reach you.
Use by minors
The use of this site by minors is prohibited.
